Privacy Policy

Last Updated: August 7, 2026

This Privacy Policy explains how Gwuest ("We," "Us," or "Our") collects, uses, stores, and protects information when You use the Gwuest customer application or the Host Gwuest business partner application (collectively referred to as the "Services").

By using either application, You agree to this Privacy Policy.

Information We Collect

Depending on the application You use, We may collect:

Personal Information

Name
Email address
Phone number
Profile information

Account Information

Login credentials
Saved addresses
Order history
Booking history

Business Information (Host Gwuest)

Business name
Business category
Business address
Inventory information
Business documents submitted during verification

Location Information

With Your permission, We collect location information to:

Show nearby restaurants and services
Process deliveries
Book rides
Verify business locations
Improve location-based services

Payment Information

Payments are processed securely through authorized third-party payment providers. We do not store sensitive payment information unless required by applicable law.

Usage Information

We may collect:

Device information
IP address
Operating system
App activity
Crash reports
Diagnostic information

How We Use Your Information

We use Your information to:

Create and manage accounts
Process food, gift, rental, and ride bookings
Assign customer orders to business partners
Verify vendor accounts
Manage inventory and business operations
Provide customer support
Send order updates and notifications
Improve app performance
Prevent fraud
Comply with legal obligations

Sharing Your Information

We may share information with:

Restaurants
Gift vendors
Bedding rental providers
Ride partners
Approved Host Gwuest vendors
Delivery partners
Payment providers
Technology service providers
Government authorities where legally required

We never sell Your personal information.

Data Retention

We retain Your information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Security

We implement reasonable administrative, technical, and organizational safeguards to protect Your information. However, no electronic system can guarantee complete security.

Children's Privacy

Our Services are not intended for children under the age of 13.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be available within the applications.